Luxury Hair Extensions choices Tel 0845 224 9546

Delivery

Delivery of products, associated costs and timelines

Delivery prices for orders are charged by the weight and value of the order. Prices may also vary due to international destination of the order. We ensure that all orders placed are dispatched to customers within 1 business day, depending on stock availability and final destination.

Returns are available within 7 days from the item received date. All items MUST be returned in their original condition, not altered. The buyer pays for returning of the item at their own expense, defective or not. We take charge of the expenses shipping back to you. We do not reimburse the return shipping charges. All order before 1pm Mon – Fri are shipping the same day, order after this time, will be shipped the next working day. No shipping on weekend and public holidays. Normally it takes 3 to 5 Working days to arrive UK, Europe 7-10 working days.

The majority of our orders are sent via our courier service provided by Royal Mail or Fed Ex. In certain cases we may use Royal Mail Special Delivery for locations that are better accessible using the local mail service.

We guarantee delivery to your nominated address but not to you. Which means any individual at your nominated delivery address who signs for your parcel including a (neighbour) will be considered to have taken final delivery of this item for you.

International orders (outside the UK) may attract custom and duties which are payable by the customer in accordance with the rules and regulation of your country. We shall not be liable for any customs or duty charges.

At our discretion

1) Lost or delayed parcels
Once we have dispatched your items it is then the responsibility of the courier or postal service to deliver. We ask that our customers allow 15 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions.

We do not consider items to be “lost in transit” until a certain amount of time has passed in accordance with the independent regulations of the courier or postal service. If an item is lost we will provide an immediate replacement or refund, as directed by you, at no further cost to you.

2) Items Returned To Sender
If we post your item to your nominated delivery address and it is returned to sender we will contact you upon its return to us. For UK addresses we are happy to make one more postage attempt at no extra charge. If you require a refund, the cost of postage will be deducted from the amount initially paid at point of sale.

If you provide an address to us that is incorrect or undeliverable, we will need to wait for it to be returned to sender before a refund or new parcel can be sent to the correct address.

3) Remote Areas
Occasionally we receive orders from remote areas and regions. These orders will be shipped to ensure timely delivery but are not guaranteed to arrive “next business day”. These areas currently include

a) Northern Ireland
b) Isle of Man
c) Scottish Highlands- specifically postcodes beginning with, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
d) Channel Islands
If you have any concerns please contact us directly

4) Delays due to weather or strike action
Girlis will not be held responsible for any delay caused by weather, unsafe travel conditions or strike action held by transport companies or associated business. Customers are welcome to return items at their expense for a full refund if an item arrives late – in accordance with our returns policy.

5) Saturday Delivery (UK only)
We can only deliver items for Saturday delivery for orders received before 3 p.m. on the Friday prior. Orders placed after this time will be shipped for delivery by the following business day at the latest.

6) Recorded delivery
Royal Mail and Fed Ex (or other nominated courier) are trusted to deliver our items. If they obtain a signature we will deem the item to have been successfully delivered. Please ensure you speak with all other individuals at the delivery address to confirm who has accepted your parcel.